06 — Questions
Pricing questions, answered
The full list of twenty-four lives on the FAQ page.
Why can I only buy six or twelve months at a time?
Long terms remove churn, which removes marketing spend and billing machinery, which lands in the price. The 12-month term is roughly 20% below the 6-month term — a Nano is €22.80 billed once instead of €14.40 every six months. Nothing renews automatically, and a renewal is never quoted above the current rate.
How do I pay?
In cryptocurrency, through a processor that quotes your invoice in euros and locks the rate for 60 minutes. Twenty-four assets are accepted, including Monero, Bitcoin and Lightning. The server provisions on the first network confirmation — usually about two minutes after you send.
How does the 72-hour refund work?
From provisioning you have 72 hours to request a full refund. No form, no reason field, no retention call. The money comes back in the asset you paid with, converted at the day-of-purchase rate, within two business days. The only thing that voids the refund window is an abuse termination — that is in the terms, in plain English.
What happens at the end of my term?
Nothing renews automatically. We email you 30 days and 7 days before the term ends with the current renewal rate. If you do not renew, the server keeps running until the term ends, then is suspended for a 7-day grace period, then destroyed. Snapshots and backups go with it — export anything you need first.
Can the invoice carry a company name?
Yes — any name you like. We do not verify it, and we do not ask for a registry number. Checkout takes an optional invoice name, the PDF invoice prints it, and companies outside the EU pay no VAT. If your accountant needs more, open a ticket and we will explain the structure in writing.
All 24 questions →