Q&A · VER. 4.2
Questions about Santiago
The two answers people actually ask about this site, then the five we give everywhere.
This site
Santiago or São Paulo for the south cone?
Twenty-nine milliseconds apart, so pick by country: Santiago serves Chile, Argentina and the Pacific side on PIT Chile, while São Paulo serves Brazil's own enormous market on IX.br. For users in Chile, a 6 ms local median beats São Paulo's 29 ms by a margin they will feel; for Brazilian users, the answer simply inverts.
Why open a site as far south as Santiago with only 0.2 Tbit/s?
Because geography made it necessary and the flat price made it affordable: Chilean users were renting in the United States and paying 90-150 ms for every packet. At 0.2 Tbit/s the site is sized to the country's first year of demand, and 29 ms to São Paulo plus 153 ms to Sydney bracket a position that no other rack of ours covers.
Everywhere
Which region should I pick?
Measure, then read. Median RTT decides most cases: pick the site closest to the users you already have, then check the local law if that matters to your data. We do not charge a regional premium, so the decision is never financial.
Is the price the same in every location?
Yes. A Nano costs €1.90 per month in Frankfurt and in São Paulo. There is no regional pricing tier, no 'emerging market' discount and no 'premium location' markup to optimise around.
Can I move a server to another site later?
Take a snapshot, deploy the same image at the destination, restore, update the DNS. The console does not yet automate the migration end-to-end, but nothing about the price changes if you redeploy somewhere else.
Is DDoS protection included?
Standard volumetric filtering is always on and always free at every site. If you need application-layer scrubbing with custom rules, the Advanced tier costs €3.90 per month per server.
What IP addresses do I get?
Every server ships with one dedicated IPv4 and a routed /64 of IPv6, both announced from the site you chose. Additional IPv4s are €1.20 per month each, up to eight per server.
Payments from Chile
Orders from Chile are handled exactly like every other order: checkout in euros, payment in Bitcoin, Monero or any of twenty-four assets, and the server provisions on the first network confirmation. No card, no bank, no name that has to match one.
Payments →